As the typical SaaS user becomes more data-savvy, providers need to find new and efficient ways to tap into tools that enable them to create actionable insights. To stay relevant in an increasingly competitive market, software companies need to leverage the power of customer-facing dashboards in their platforms to enhance...
Customer-Facing Analytics Deserve More Than Your Internal BI
Many of our conversations start out with how Verb Data is different from any business intelligence tool or embedded analytics tool on the market. From our experience, it’s important to separate internal and external-facing analytics because they are very different used cases and require different outputs. We’ve put together this...
Provide these Metrics to Reduce Customer Churn
Help your customers reduce churn and you'll reduce your churn - sound pretty simple, right? Customer churn analysis is a vital part of any company performance evaluation that identifies specific areas where the customer loss rate is high. By providing your customers with a few key metrics from your platform’s...
Customer Interview Tips for A New Dashboard
Dashboards are the key enablers to drive businesses to higher levels of revenue, competitiveness, and effectiveness. Therefore the key to creating an optimal and efficient dashboard for your clients starts with fully understanding how to make your users’ lives easier. Your customers might be very tempted to cram as much...
Why Your Customers Should Collaborate in Creating New Dashboards
Dashboards are an essential tool to help your customers make accurate and quick decisions, steering businesses in the right direction. That’s why it’s important to make sure that these dashboards are aligned with and addressing their goals, providing the transparency and insights your end-users need to complete their tasks. What...
What Makes a Great Customer Dashboard?
Dashboards communicate critical, pertinent data at a glance, saving users time and improving overall efficiency. In fact, dashboards provide such significant information that they often become a homepage for power users. To evaluate a dashboard as an asset for businesses, the first and most important step is to assure that...
How Dashboards Help Reach Customer Success Goals
Customer Success is a difficult role and it requires the ability to manage priorities for many clients at once. The most important goal for your customer success team is inevitably making sure that customers get the most value from your product as possible. Too often customer success teams are bogged...
Meet Our Team! Introducing Dave Hurt
Dave is a co-founder of Verb Data and focuses his time on product management for the company. In his role he hopes to create a better way to provide SaaS users access to their data - how and when they want it. Q: Why Verb Data? A: Oleg and I...